SHIPPING AND RETURNS
855BeGreen.com LLC pays the cost of shipping on all standard items on our website. Special Orders may not include shipping and will require a deposit before the order is placed and the balance paid when production is completed and the order is ready to be shipped.
*Guaranteed On Time Delivery – We have specific products that are included in our “Guaranteed On Time Delivery” program. The Guaranteed On Time Delivery products are our LED Flat Panel High Bay, LED Corn Light, LED Retrofit Modules, LED UFO, 18W UL / DLC LED Tubes (and Retrofit Kits) & UL Self Testing GFCI’s.
The products in this program are stocked or items that we are able to quickly drop ship. The Guaranteed On Time Delivery ensures that your order will be received within 10 business days. The Guaranteed On Time Delivery is based on 1 to 2 sample and case quantity orders up to 5 cases. Larger orders that would come by container are subject to the standard delivery time lines which we will go over the production and lead times when your order is placed. The day the order is placed is excluded as this day is used to process and enter the order into our system. The timeline begins the day after the order has been placed and entered into the system. Weekends and Holidays do not count as business days. If we do not meet the 10 day guarantee, a 5% credit will be applied to your next order. A code is issued that you enter at checkout on your next order and 5% will automatically be deducted. Things sometime happen that are beyond our control that delay delivery beyond our guaranteed delivery time and we will honor the 5% discount for your next order. Should an issue occur that might cause a significant delay such as a carrier strike or a product becomes unavailable, we will contact you to discuss what options are available to you. If you wish to continue to wait for the product if the delay is reasonable, we will honor the 5% discount to your current order. If the order cannot be filled, and you wish to order a different item, we will apply a 5% discount to your order and do everything possible to expedite your order. We will strive to have every order processed and delivered as quickly as possible. An exception to the Guaranteed On Time Delivery is during periods of manufacturing shut down such as National Holiday, etc. We will inform you when your order is placed if there is any issue that will prevent timely shipping of your order.
855BeGreen.com passes responsibility of delivery to the carrier at the time that the carrier picks up at our warehouse or distributor warehouse. Losses that occur during shipment are the responsibility of the carrier. 855BeGreen.com will provide you (the buyer) with a tracking number and a toll free number for the carrier. It is the buyer’s responsibility to contact 855BeGreen.com and notify us of any loss before the claim process can begin in cases where 855BeGreen.com has prepaid and added freight to your order. In cases where your order has shipped on any account other than one belonging to 855BeGreen.com recovering losses is entirely up to you (the buyer) to take up with the carrier. 855BeGreen.com is not responsible for claims filed on any second or third party shipping accounts. Our standard method of shipping within the continental United States is UPS Ground Service.
Merchandise will not be considered for return and/or credit unless you, the buyer, have prior written approval from 855BeGreen.com. Please contact a customer relationship specialist if you have questions regarding return procedures. A Return Goods Authorization (RGA) Request Form must be filled out and approved. You will then be contacted with an RGA #. All returns must reference the RGA# on the outside of the package and shipping must be prepaid by the buyer. MERCHANDISE MUST BE RETURNED IN ORIGINAL PACKAGING AND CONDITION. Merchandise that has been installed or used will not be accepted for return unless it is a warranty claim. All freight charges for returned merchandise must be prepaid by you (the buyer). Merchandise returned to 855BeGreen.com without an RGA number will be refused or discarded and no credit will be issued. If you place your order online please go to 855BeGreen.com \”Contact Us\” to request an RGA. 855BeGreen.com has the right to levy a restocking fee, deny the return, issue an exchange on a product, or credit.
Please note the following:
- If you are not satisfied with the product or you need to return it for any reason an RGA must be requested and granted by 855BeGreen.com. RGA’s must be requested within 30 days of noted delivery date. RGA’s are valid for 30 days from the date they are issued. RGA’s are void and canceled after 30 days from the date of issue.
- RGA\’s will not be issued after 30 days past the noted delivery by the carrier, unless the product is under warranty , claimed to be defective or a special exception has been made by management.
- RGA\’s on Stocked Items will incur a 20% restock fee. If an offsetting replacement order is placed that is of equal or greater value the 20% restock will be waived.
- Freight will not be credited and you (the buyer) are responsible for freight cost back to 855BeGreen.com.
- Due to the electrical integrity that can be compromised on some items, we cannot accept requests for returns on the following: Ballasts, Light Fixtures and Electrical Parts. If a ballast is claimed to be defective please contact a customer relationship specialists and then fill out the RGA request form. Defective ballast are rare. Defective claim procedures vary by manufacturer. Some ballasts will be sent back for testing, do not discard your ballast. Defective claims will be sent to the factory for testing. Once the factory has deemed it to be defective and not improperly installed; either a credit will be issued or a replacement will be sent.
- Items ordered as “special order” or “non
returnable” will not be considered for return and return requests for these items will not be accepted.
- Refunds will be given by the original method of payment.
- Exceptions to our RGA policies may be addressed; however, they must be approved by Management.
Some items we offer carry a manufacturer’s warranty, and in many instances that is stated on the website. All stated or implied warranties are supported by the manufacturer of the specific product. Warranty claim processes and procedures vary by manufacturer. If you need help with the factory warranty claim process please contact a customer relationship specialist. Please be advised that for many warranty claim issues, the product in question will need to be sent back to the manufacturer for testing, please do not discard the product.
Please Note: The average life hours stated on bulbs is not an implied factory warranty.
855BeGreen.com will charge a restocking fee of not less than 20% and a maximum of 35% plus any shipping charges that we may incur in shipping items back to the manufacturer and/or vendor. The restocking fee is also determined by the item being stocked, non stocked, or special order. Some items are non returnable and will not be considered for credit or for an RGA number. The amount to be refunded must be credited via the original payment method. You (the buyer) are responsible for all freight charges and this amount will not be credited. This applies to all items returned where 855BeGreen.com is not responsible for the discrepancy.
Mistaken and Damaged Shipments:
If at fault for a mistaken shipment, 855BeGreen.com will refund shipping charges. This does NOT apply to transit damage. Damages or breakage on items due to transit must be reported within 2 business days from the date of delivery. When signing for delivery please note any obvious damage or breakage at the time of delivery and DO NOT REFUSE THE PACKAGE. When 855BeGreen.com is not at fault, you (the buyer) will be responsible for any shipping cost incurred in returning items to us. Any and all damages incurred in shipping must be reported within two business days from noted delivery by the carrier. If the packing shows obvious signs of damage please note this when signing for the package from the carrier and PLEASE DO NOT REFUSE THE SHIPMENT.
Please Contact us at 855BeGreen for returns details: Contact Us
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